our guarantee

At Bluesky Hearing, we care about two things:

  • Your Hearing
  • Our reputation

Buying a digital hearing aid from Bluesky Hearing is totally risk-free.

We are so confident that we can provide the best in selection and fitting of your hearing aid that we offer our TRUE BLUE Guarantee.

Australia’s only True Blue Guarantee includes:

  • No Quibbles 30 day return option*
  • 1 year of follow-up service and adjustments by an Audiologist
  • 1 year supply of batteries for your hearing aids
  • 2-year factory warranty

* Full refund of your purchase price minus the fitting fee ($165)

We believe aftercare is vital to being successful with hearing aids.

Our aftercare services include:

  • Reprogramming of the digital hearing instruments when a change in hearing occurs or as the brain adapts to amplification.
  • Regular care and maintenance of these precision instruments to maximize performance.
  • Providing effective hearing instrument technology suitable for your listening needs and the support to ensure success at affordable prices.

We want your hearing to be the best possible. For 2 years, from date of purchase, we will tune, re-tube and clean your digital hearing aid as many times as needed. We will also repair your hearing aid, free of charge, in the event of any manufacturer fault.

What is covered by the Warranty?

Our guarantee covers the product for 2 years from the date of purchase against any defects in manufacture. Should any such defects arise, Bluesky Hearing will, as it reasonably determines, adjust, repair or replace the hearing aid free of charge to the original owner.

What is not covered by the Warranty?

The guarantee only applies to the original owner of a hearing aid purchased from Bluesky Hearing, and the guarantee does not cover:

  • Defects arising from wilful damage, neglect, misuse, accidental damage (accidental damage may include hearing instruments that has been crushed (stepped on or run over), a hearing instrument that a pet has chewed, a hearing instrument that has been over exposed to moisture (worn in the shower, pool, long exposure to high humidity areas), a hearing instrument that has been overexposed to heat (stored in glove compartment of car, dried in a microwave or oven), hearing instruments damaged in shipping. Neglect and misuse includes repairs or alterations made by anyone other than Bluesky Hearing or failure to follow the instructions provided with the hearing aid;
  • Loss of the hearing aid;
  • The replacement of batteries, earmoulds, thin acoustic tubes, or eartips.
  • A claim made without the completed guarantee card or other proof that the product was purchased from Bluesky Hearing.

What if my aid develops a problem not covered by the Warranty or is out of warranty?

If your hearing aid develops a problem, please return it to Bluesky Hearing, together with proof that the hearing aid was purchased from us.

If a hearing aid is returned to Bluesky Hearing and the problem is not caused by a defect in manufacture, Bluesky Hearing may charge the customer its reasonable costs in analysing the product and/or correcting the problem. In such a situation, Bluesky Hearing will advise the customer of the cost of such repair work prior to the commencement of repairs.